Frequently asked questions
Everything providers want to know before getting listed.
Getting listed
How do I list my service?
Fill in the application form at /service-providers-apply/. Once submitted, your listing is reviewed within 24 hours and published if it meets our quality guidelines.
Is there a cost to list?
No. Listing is completely free. You only pay a commission (5–15%) when a booking happens through ClickyTour, or you can use net pricing with no per-booking commission.
What types of services can I list?
Any tourism or property service — dining, activities, wellness, transfers, cleaning, maintenance, check-in management, and more. Browse all 20 categories at /service-providers-what-you-can-offer/.
How long does approval take?
Listings are typically reviewed and approved within 24 hours of submission. You'll receive a confirmation email once your listing is live.
Can I list multiple services?
Yes. You can create separate listings for each service you offer, each with its own category, description, and pricing.
Bookings & payments
How do bookings work?
Guests and agents find your listing, view your availability, and send a booking request. You confirm through your dashboard. Payment is processed by ClickyTour and transferred to you minus the commission.
What is the commission rate?
Commission is 5–15% depending on your category and booking volume. Your exact rate is shown during listing setup and in your dashboard.
What is net/agent pricing?
You set a net price (what you want to receive). Travel agents add their own margin and sell to guests at a higher price. You receive your net price for every confirmed booking — no commission deducted.
When do I get paid?
Payments are transferred to your registered bank account after each confirmed service delivery. Exact timing depends on your payment settings in the dashboard.
What happens if a guest cancels?
Cancellation policy is set by you during listing setup. Guests see your policy before booking. Refunds are handled according to the policy you define.
Managing your listing
Can I edit my listing after it's live?
Yes. You can update your description, photos, pricing, availability, and subcategory tags at any time from your provider dashboard.
Can I pause or deactivate my listing?
Yes. You can set your listing to inactive from the dashboard at any time — useful for seasonal businesses or when you're at full capacity.
How do I respond to inquiries?
All inquiries arrive in your dashboard inbox. You can respond directly, attach files, and manage the full conversation in one place.
How do reviews work?
After a completed booking, guests are invited to leave a review. You can respond publicly to all reviews from your dashboard.
Still have questions?
Check our pricing FAQ or apply now — the listing form answers most questions in context.